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Web Design & E-Commerce Experts

Terms & Conditions

Email Disclaimer

  • Email messages (and any files attached to these messages) from REDi Internet Services (or any of its employees) may contain confidential information and are intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy any email received. Please notify the sender immediately by email if you have received an email by mistake and delete this email from your system.
  • Any views or opinions presented in email communication from REDi Internet Services (or any of its employees) are solely those of the author and do not necessarily represent those of REDi Internet Services.
  • REDi Internet accepts no liability for the content of email messages, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing.
  • Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.

    • Debit Orders

    ALL clients must be prepared to sign a debit order for monthly payments. The system will debit their account on the 1st (or alternatively the 5th) of every month for the month in advance. Should you NOT be prepared to do this you will be required to setup a stop order to make payment into our account.

    We will not host your server if payment is not received by the 1st of each month (or the first working day of each month if the 1st falls on a weekend or public holiday).

    By signing the debit order form you agree to all the terms and conditions as laid out in this document.

    Domain Renewals

    All domains will be invoiced three months prior to expiry and renewed on their anniversary of purchase after payment has been received by the client for the domain. It will be ASSUMED that the client wishes to renew their domains unless they inform us in writing at least 1 calendar month prior to renewal. The onus is on the client to inform us that they do not wish to renew their domains. All renewals and registrations will be debited from the client by means of the above debit order system.
    Should the client not be on above debit order system, it will be the clients responsibility to make payment for the domain before the date of expiry of the domain.
    Should no payment be received by expiry date, domain is automatically suspended by the domain registrars and placed into a state of "closed redemption" for a period of approximately one month. After this period has passed, the domain is deleted and will become available to anyone else to purchase. Redi Internet will not be held responsible in any way whatsoever for any domains that are suspended or deleted due to non-payment of accounts.

    Support

    We correspond almost completely via email. Please contact us via email for assistance and we will get back to you very shortly. We do have an emergency telephone number for critical situations, but this will only be given out to clients who require this facility. General response time will be within 24 hours on weekdays and by the end of the following day after a weekend or public holiday.
    All Technical support after hours is billable at our regular after hours rate, unless by prior arrangement, and an agreement has been reached in writing.
    Our Hours of business are Monday to Friday from 8am to 5pm.

    Website Terms of Use

    Redi Internet provides these pages as a service, "as is". The Redi Internet website is designed to allow users the opportunity to gain an understanding of what services we offer. It is our intention that our visitors use the tools provided responsibly and do not infringe on the rights of others.

    Redi Internet uses its best efforts to maintain this site, but is not responsible for the results of any defects that may be found to exist in the site, or any lost profits or other consequential damages that may result from such defects. You should not assume that the Redi Internet website is error-free or that it will be suitable for the particular purpose that you have in mind when using the site.

    By visiting and using the information at this web site you agree to the following:

    Information on this website:
  • is not scientific;
  • may not be accurate, current or complete;
  • is subject to change without notice; and
  • should never be relied on as the basis for doing or failing to do something

    • Redi Internet makes no representations or warranties, express or implied, with respect to the information, or any part thereof, including any warrantees of title, noninfringement of copyright or patent rights of others, merchantability, or fitness or suitability for any purpose.

    You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from it. To the maximum permitted by law, Redi Internet excludes all liability to any person arising directly or indirectly from using this site and any information or material available from it.

    Credit Card Payments

    PLEASE NOTE: All credit card payments are non-refundable under any circumstances whatsoever. By paying with a credit card, you agree to all the terms and conditions as set out above.

    General

    All prices quoted exclude VAT
    All hosting (whether server, website or otherwise) is to be paid on the 1st of every month for the month in advance.
    All hosting payments are to be taken off your account by mandatory Debit Order on the 1st of every month.
    If no payment for hosting is made in advance, Redi Internet reserves the right to immediately cut and/or suspend all services that such payment relates to.
    All other payments are 30 days and should no payment be received after 30 days of date of invoice, Redi Internet has the right to suspend all services until such payment has been made and reflect within their bank account.
    Redi Internet does not accept any form of Cheques.
    Interest will be charged on all accounts overdue for greater than 60 days at 2.5% per month, compounded monthly.
    All work done outside of contracts is considered accepted and billed monthly via our timesheet system at our current hourly rate (rate available on request).
    All invoices are sent via an automated invoice system using email only.
    No invoices are posted under any circumstances.
    Should you require a statement, please email accounts@redi.co.za with your company name (and make sure you are the duly authorised representative) and the starting date of the statement and we will email you back your statement as requested.

    Development

    Prior to any development commencing a 50% deposit is required. (This amount needs to reflect in our bank account first).
    The source code for all development belongs to Redi Internet until all outstanding payments for all development related work is settled.
    The final site / program / development will not be set as live, until the last 50% for all development has been settled.
    Redi Internet takes no responsibility for any calculated results of the development or any content thereupon.
    All forumulas need to be supplied in detail prior to any development.
    All text for the websites / programs need to be emailed electronically in DOC, PDF or TXT format.
    All images need to be at least 75dpi and saved as GIF, JPG, TIFF or TARGA formats.

    Bug Fixing and Warranty Period

    All software development undertaken by REDi Internet Services comes with a warranty period of 6 months from the date of deployment. During this period, any bugs or defects identified in the software will be rectified by REDi Internet Services at no additional cost to the client. This warranty covers issues directly related to the functionality of the software as per the agreed-upon specifications.

    However, it's important to note that this warranty does not extend to any changes or modifications made to the software by parties other than REDi Internet Services, nor does it cover issues arising from enhancements that could affect the code, misuse, neglect, or unauthorized alterations to the software.

    Should any bugs or defects be discovered after the warranty period has expired, REDi Internet Services may still provide bug fixing services, but these will be subject to separate negotiation and agreement between REDi Internet Services and the client.

    Website, Physical, Co-Location, Virtual (VPS) and Dedicated Server Hosting

    Only Redi Internet staff will have access to the servers.
    Only Redi Internet staff have full Administrative access to shared hosting and VPS servers.
    Should Redi Internet find that you are abusing the bandwidth, they may temporarily suspend your services, until such time as the abuse is ceased or will not affect other hosting clients. This applies to all above mentioned hosting types.
    Should Redi Internet find that your server does not have an up to date Anti Virus program installed, they may temporarily suspend your services, until such time as an Anti Virus program has been installed and updated with the latest updates.
    Should Redi Internet find that you are using your server for SPAM, Malware, Adware, Spyware or any other such Illegal purposes, they will suspend or terminate your services immediately, until such time as a written guarantee is supplied that this will not occur again.
    If you have purchased your own server or are co-locating your own server, the insurance of that server is for the client and not Redi Internet. We take no responsibility for the safety of your servers in the event of any acts of God or otherwise.
    We take no responsibility for the security of your data on your servers. The backup of all servers co-located or VPS in our facility is the responsibility of the client. Backups can be arranged on request at an additional cost.
    Redi Internet will manage the connections to and from the server as well as the Firewall, but it is the clients responsibility to let Redi Internet know what ports need to be opened and closed and the direction and protocols for such ports.

    Data Loss

    Redi Internet cannot be held accountable for any data loss whatsoever during client server upgrades / hardware replacement / other maintenance / acts of God / external attacks or malicious hacking. Although we do have backup systems in place for most servers, the accuracy or recovery of the data cannot be guaranteed. We urge you to keep at least weekly if not daily backups of your important data at your premises.

    FTP Access

    Once Redi Internet has finished developing a site or software backend clients will, on request, be given FTP access should there be a need for clients to make their own changes. From the time that clients are given FTP details Redi Internet however no longer accepts any responsibility for the functioning of the site or software backend.

    Email Accounts

    Unlimited Traffic/Storage Policy
    Our unlimited plans do not have set limits on bandwidth and disk storage. Instead, we have a fair use policy which goes as follows.

    Bandwidth and disk storage are unlimited as long as:

    ⚬ they used as an integral part of your website,
    ⚬ you are not intentionally abusing the service by using excessive bandwidth or disk storage,
    ⚬ you are not violating our terms and conditions, and
    ⚬ you are not impeding our capability to provide other service to other customers.

    Email storage under Unlimited packages is subject to the following:

    ⚬ we do not allow long term storage of emails, we reserve the right to remove emails older than 12 months,
    ⚬ we do not allow the use of unattended mailboxes, if an account has unread emails older than 180 days it will be considered abandoned and may be deleted,
    ⚬ emails stored in 'spam' or 'deleted' folders may be deleted where such email are over 30 days old.

    If, you are attempting to take advantage of the service by distributing or storing large files, PDF's or images, streaming excessive video or hosting music or something similar, then we will request that you cease doing so.


    Anti-Spam Policy

    1.  Introduction
     1.1  In the context of electronic messaging, "spam" means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose].
    1.2  We have a zero-tolerance spam policy.

    2.  Spam filtering
     2.1    Our messaging systems automatically scan all incoming [email and other] messages and filter out messages that appear to be spam.
    2.2    We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.

    3.  Spam filtering issues
     3.1  No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.
    3.2  If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means.
    3.3  You can reduce the risk of a message being caught by the spam filters by:
    (a)  sending the message in plain text (instead of, or in addition to, HTML);
    (b)  removing any message attachments;
    (c)  avoiding the terminology and text styling typically used by spammers; and/or
    (d)  ensuring that your messages are scanned for malware before dispatch.

    4.  User & server spam
     4.1  We provide a facility that enables users to send email message to others.
    4.2  Users must not use our messaging facility or any of our other services to store, copy, send, relay or distribute spam.
    4.3  Full provisions concerning the use of our messaging facility are set out in our website terms and conditions of use.
    4.4  If any hosted servers are found to be sending unsolicited spam, without concent of recipients, the said server/s will be immediately suspended and removed off our network pending investigation.
    4.5  Should a server be removed from our network because of spam, there will be no refunds for services already paid in advance and client will be liable for full payment for the full term of the contract.

    5.  Receipt of unwanted messages from us
     5.1  In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.

    6.  Variation
     6.1  We may amend this policy at any time by publishing a new version on our website.


    Contracts

    For all signed contracts that Redi Internet has with clients, should the client terminate the contract prior to the contract termination date and no specific clauses are mentioned in the contract, then the full amount due up to and including the termination date becomes immediately due.
    Redi Internet will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / co-location/ connectivity, should they believe they will not recover the outstanding amounts.
    All ADSL / Dialups and any other form of connectivity require a minimum contract period of 12 months and is automatically renewed if not terminated at least 2 to 3 months prior to the termination period.
    All cancellations need to be "in writing" and faxed to 0866 09 7334 along with the reason / termination date and a signature to be considered effective.
    All other hosting (websites, email, connectivity, hosting, etc) requires a minimum of one calendar months notice for cancellation.
    Redi Internet reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.

    Business ADSL Contracts

    All Business ADSL installations are subject to 12 month contracts. These contracts auto renew every 12 months and require at least 90 days written notice of cancellation before contract anniversary date, or the contract will auto renew for a further 12 months. This applies to ALL Business ADSL, capped and uncapped accounts whether an agreement has been signed or not. Should the client terminate the contract prior to the contract termination date, then the full amount due up to and including the termination date becomes immediately due.
    All cancellations need to be "in writing" and faxed to 0866 09 7334 along with the reason / termination date and a signature to be considered effective.

    Month-By-Month Hosting Agreements

    For all non-signed contracts that Redi Internet has with clients, should the client terminate their email hosting, website hosting, server hosting, internet connectivity, or any month-by-month agreement at any time, a one calendar month notice period is mandatory. The full amount due up to and including the one calendar month notice period becomes immediately due.
    Redi Internet will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / co-location / connectivity, should they believe they will not recover the outstanding amounts.
    All cancellations need to be "in writing" and faxed to 0866 09 7334 along with the reason / termination date and a signature to be considered effective.
    Redi Internet reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.

    Call Out Charges

    For Server hosting clients that own or rent a server at our hosting facility, the following charges apply as the facility is NOT located at our office premises.
  • Hard reboot is required on the server during office hours - No Cost.
  • Hard reboot is required on the server after hours - R750 + VAT.
  • Callout during office hours to problem solve any issues - Normal hourly rate applies.
  • Callout after hours to problem solve any issues - Double Normal hourly rate applies.
  • Callout to meet a client for any reason - No charge during office hours, but limited to 3 free callouts per month.
  • Callout after hours for any reason - Double Normal hourly rate applies.
  • SMS & Email Alerts should server go down - R80 + VAT per month
  • Client will be notified if a server goes down by phone (during office hours), email or sms, but no action will be taken unless by instruction from the client.